Support

How can we help?

All Strathclyde students at any level of study can approach us to chat about options and get our advice on everything from course transfers and appeals to council tax and tenancy checks to student funding and emergency financial support. We can also help you with finding support for specialist areas of advice such as visas and immigration and debt.

Terms and Conditions

The Advice Hub maintains a comprehensive set of terms and conditions which lays out our ways of working and how a student may expect to engage with the service. This includes information about our approach to delivering advice, the range of advice we give, our insurance policies, and our approach to safeguarding. If you have a question about how the Advice Hub operates, you should find the answer in here.

Terms and Conditions

Confidentiality Policy

The Advice Hub is committed to providing a confidential service to its clients. There are some key exceptions to this such as when we have reason to be concerned about your safety. Our confidentiality policy includes assurance that you can speak to us without us telling the University about it without your permission, that all information about your case will be kept securely, and that you will not be identifiable to staff outside of the Advice Hub unless by prior agreement with you. 

You can find our full confidentiality policy in our terms and conditions document.

Privacy Statement

The Advice Hub takes your privacy and data protection seriously. This means that we will be transparent with you about how we hold data about you in line with GDPR and Data Protections regulations, how we may share data when we are concerned about your safety, and what your rights are in relation to your personally identifiable data.

You can find our full privacy statement in our terms and conditions document.