About Make Do & Grow:

Make Do & Grow is a social enterprise based in Glasgow dedicated to supporting families, reducing waste, and promoting sustainable living. We provide affordable clothing, toys, and resources for children while encouraging creativity and environmental responsibility through workshops and community events.

Role Purpose:

As an E-Commerce Volunteer, you will support the development and maintenance of Make Do & Grow’s online store. Your role will help us expand our reach, increase sales, and promote sustainable living through our range of upcycled and preloved products.

Key Responsibilities:

• Product Listing: Assist in creating and maintaining product listings, including photographing items, writing descriptions, and pricing.
• Inventory Management: Keep track of stock levels, update inventory records, and ensure accurate representation of available products online.
• Order Processing: Help process online orders, including packing and shipping items to customers.
• Customer Service: Respond to customer enquiries and resolve issues related to online sales in a timely and professional manner.
• Marketing Support: Assist with online marketing efforts, including social media posts, email newsletters, and promotional campaigns.
• Website Maintenance: Ensure the online store is user-friendly, up-to-date, and functioning smoothly.
• Sales Analysis: Track sales data and provide insights to improve product listings and marketing strategies.
• Quality Control: Ensure all items listed and shipped meet our quality standards and promote our mission of sustainability.

Skills and Experience:

• E-Commerce Knowledge: Familiarity with online selling platforms such as Vinted, eBay, or similar.
• Technical Skills: Basic understanding of website management and digital marketing tools.
• Communication Skills: Clear and effective written communication for product descriptions and customer interactions.
• Organisation: Ability to manage multiple tasks, keep accurate records, and maintain an organised inventory.
• Attention to Detail: Keen eye for detail in product listings, inventory management, and quality control.
• Customer Service: Friendly and professional approach to customer interactions.
• Commitment to Sustainability: Interest in promoting environmental sustainability through upcycled and preloved products.

Benefits:

• Skill Development: Gain experience in e-commerce, digital marketing, and customer service.
• Community Impact: Contribute to the success of a social enterprise that supports local families and promotes sustainable practices.
• Social Interaction: Meet like-minded individuals and become part of a supportive community.
• Personal Satisfaction: Enjoy the rewarding experience of volunteering and giving back to the community.
• Free Membership: Enjoy free membership to The Toy Library.
• Volunteer Discount: Receive an exclusive discount on items at Make Do & Grow.

Click 'apply' to get involved and learn more!