Why we want you

You will support people living with our conditions to reduce feelings of loneliness and isolation by providing a “light touch,” person centred, telephone call service once per week. An easy going and warm outlook would be advantageous to this role.

Everyone has the right to live life to the full. After a diagnosis of a chest or heart condition, stroke, or Long Covid, many people experience fear and isolation, and struggle with the impact on their lives. The care and support we deliver every day ensures everyone can live the life they want to. Across Scotland, we provide vital advice, information, and support through our No Life Half Lived strategy.

What you will be doing

• Providing a weekly telephone call, for a minimum period of 12 weeks, to people living with one or more of our conditions to alleviate feelings of isolation and loneliness enabling them to gain confidence and move forward from Chest, Heart & Stroke Scotland
• Record a brief update of your telephone call(s) and submit weekly to your line manager noting date and duration of call
• Identify any areas of additional support and alert line manager
• Attend two telephone reviews of each call allocated to ensure match is successful

The skills you need

• Good listening and communication skills
• Reliable, patient & empathic qualities
• Respectful of the opinions of others
• Able to maintain boundaries
• Ability to work independently with guidance and support
• An understanding of the importance of maintaining confidentiality
• Ambassador for Chest Heart & Stroke Scotland

What's in it for you

• Make a real difference to people with our conditions
• Use, learn and develop new skills
• Access to a bespoke range of training and development to support you in your role
• Improve your own health and wellbeing
• Opportunity to explore different roles within our organisation