The Information Services Directorate is seeking to appoint two Strathclyde students as Library / IT Student Ambassadors, in a role which involves working on a range of tasks associated with enhancing services to students, including library tours, locating books and electronic resources, Wi-Fi configuration and demonstration of Library self-service equipment and student printing service. Stock work including the re-shelving of books and supporting the enquiry services through roving and dealing with first line and directional enquiries when working on the Library floors. You will be a good team player, able to work across teams and be able to demonstrate empathy with customers and effective customer care skills.

Further information on working at Strathclyde can be found on our website.

The posts will start on 2^nd September 2024 and end on 6^th April 2025. There will be a break in duties between 6th December 2024 and 12^th January 2025 for the University’s Formal Assessment Period.

The posts are for 10 hours per week (each), which can be scheduled flexibly around your academic timetable.

To apply, please send your CV and covering letter to is-interviews@strath.ac.uk by 18:00 hours on 11^th August 2024. Interviews will be held on 26^th and 27^th August with an anticipated start date of 2^nd September.
Informal enquiries about the post can be directed to Gillian Devine, IS Enquiry Services Manager (g.devine100@strath.ac.uk) 0141 548 4040.

Main Activities/Responsibilities:

1. To enhance services to students by delivering a high level of customer service through excellent customer care skills and maintaining Library & Information Resources’ Customer Service Excellence ethos.
2. To provide Library tours to new and returning students particularly at the beginning of semesters.
3. To provide a roving service throughout the Library, assisting customers with routine and directional enquiries.
4. To ensure learning environments are maintained appropriately and support the study needs of customers by patrolling and maintaining Library Regulations re noise, food and behaviour, advising on alternative study areas and facilities as appropriate.
5. To demonstrate and assist with Library self-service facilities.
6. To shelve or re-shelve Library stock accurately and rapidly to the correct locations and in correct order to enable customers to find the stock and to ensure that the shelves are kept tidy and in good order.
7. To assist customers with the location of books and electronic library resources.
8. To assist in the configuration of Wi-Fi on mobile devices including laptops, tablets and phones.
9. To demonstrate and assist with the student printing service.
10. To advocate the use of the Strathclyde Mobile App.
11. To provide feedback on change proposals in Library and IT Services and support the library activities relating to gathering customer feedback through surveys, focus group or other appropriate mechanisms.
12. To participate in promotion and marketing of Information Services at various events.
13. As with all Library and Information Resources (LIR) staff you will be required to support the Customer Service Excellence (CSE) initiative and to uphold the IS Customer Charter.
14. To undertake duties in line with departmental safety, health and wellbeing arrangements and to attend appropriate safety, health and wellbeing training associated with your respective area of work activity.