Job Description

Reports To: Coffee and Retail Manager

Pay: £11-12 per hour depending on experience

Hours of work: minimum 30 hours per week, Monday to Friday (occasional Saturday cover)

Contract Type: Permanent

Benefits:

• Downtime out of term time
• Generous holiday allowance
• Generous sick leave
• Generous pension scheme
• Staff discounts
• Training & personal development

Roasters and Common Ground are our two coffee shops, serving high quality coffee including our own Strath Blend. Roasters is the perfect spot to catch up with friends or catch up on work in a friendly and bustling environment. Common Ground is our grab-and-go spot for speedy coffee, snacks, baked goods and sandwiches.

Role responsibilities

1. Set and ensure a high quality of service and customer care

2. Monitor stocking of food & beverages to ensure adequate stock is maintained

3. Delivery of front facing hospitality

4. Resolve customer complaints promptly and deal with all complaints holistically.

5. Oversee the preparation of food and beverage and ensure quality of product served

6. Maintain a fun and safe atmosphere for students and staff

7. Key holder responsibility

8. Assist store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.

9. Establish effective and positive communication amongst all team members.

Person Specification

Experience & skills:

• Experience working in the food or hospitality industry
• Experience working as a Barista
• Excellent customer service

Personal Qualities:

• Thrives in a fast-paced work environment
• Reliable and trustworthy
• Team focused and self-motivated